Returns & Exchanges

At Boutique Rugs, we want you to love your purchase, which is why we offer a 30-day return policy for most items in their original condition. If your new rug doesn't perfectly complement your space, our streamlined process makes returns and exchanges simple and stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, download and print your prepaid shipping label and include the original packing slip inside your package.

• 3.
  Pack and Ship

  Carefully roll your rug and secure it in its original protective plastic or equivalent heavy-duty packaging to prevent damage during transit.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned item, we will issue a refund to your original payment method within 5-7 business days.